CANCELLATION
POLICY

Hello there! We totally get that life can be unpredictable — schedules change, things come up, and sometimes you just need to hit pause. Here’s how our cancellation policy works to keep things fair and flexible for everyone:

 

 Day before Notice

If you need to cancel or reschedule your private lesson, no problem! Cancel by 6p the day before your scheduled class time. When you do, the class will be credited back to your account, and you can use it to book another session. The class must be recovered within 2 weeks from original class date.

 

 Late Cancellations & No-Shows

If you do not cancel by 6pm the day before your class or don’t show up, the session will unfortunately be counted as used. This helps us respect your instructor’s time and make room for other students who might be waiting for a spot.

 

How to Cancel

You can easily cancel your class through the Acuity Scheduling link in your email 24 hours before your class or by messaging our scheduling contact via Whatsapp.

 

Rescheduling Made Easy

Want to move your class instead of canceling? You can reschedule up to 24 hours before your start time through the Acuity Scheduling link OR, by messaging the scheduling contact on Whatsapp by 6pm the day before your class.

 

Our Promise

We’re all about supporting your learning journey. If you’re ever dealing with an emergency or special circumstance, please reach out — we’re human too, and we’ll always do our best to find a kind solution.